Tom E. Brown ‘75
Sr. Risk Director
Chase Card Services
201 N. Walnut Street
Wilmington, DE 19801
Education:BS in Math Clarkson University: MBA in Finance Iona College, New Rochelle NY
Tom Brown is currently Chief Risk Officer for the largest Business Unit within Chase Card Services with over $65 Billion in assets. In this role, Tom is responsible for overall credit quality and performance for both new and existing accounts including the Chase Freedom Card. Prior to this, Tom’s role was developing, maintaining and continuously improving credit policies for existing cardmembers including Credit Line Management and High Risk Account Management for the bulk of Chase’s MasterCard/Visa Card portfolio. Tom joined Chase in June 2003 to manage Collection Strategy and set overall collection strategy for pre- and post- charge-off collections, developed and maintained collection scores, implemented marketing campaigns targeted at delinquent customers, and, established and monitored all alternative payment programs.
Tom has had a successful 35-year career in Risk Management and Collections with a number of large consumer lending and credit card issuers including GECC, Citibank, Broadway Department Stores, Household Retail Services and Wells Fargo Bank. Before joining Chase, Tom was the Business Manager for Wells Fargo’s Personal Lines and Loans business. His career responsibilities have varied from collection projects and collection management (internal and external) to acquisition risk policy for Citibank Preferred Visa, credit cycle management for the Citibank Financial Account and private label retail card portfolio management. Tom’s product experience includes bankcards, private label credit, secured and unsecured installment lending and lines of credit and home equity and auto collections.
Tom is Chairman of the ABA School of Bank Card Management Advisory Board and a member of the Advisory Boards for the Take Charge America Institute for Consumer Financial Education and Research at the University of Arizona and the College of Arts and Sciences at Clarkson University. He is an avid golfer and former marathon runner.
Tom graduated from Clarkson University in Potsdam, NY with a B.S. in Mathematics and earned his MBA in Finance from Iona College in New Rochelle, NY. He and his wife Rosanne currently reside in Avondale, Pennsylvania and have two sons, Matt, who is in the US Army and Chris, who is attending the University of Delaware.